WP Super Host
Last modified: 1/6/2020
This Policy applies to information we collect:
- On wpsuperhost.com.
- In email and other electronic messages between you and WP Super Host.
This Policy does not apply to information collected by:
- us offline or through any other means; or
- any third party, including through any application or content (including advertising) that may link to or be accessible from our Services.
By accessing the Services, continuing to access the Services, purchasing any products or services through the Services, or submitting any information through the Services, you are agreeing to these Terms of Service and this Policy. Please read them carefully. If you do not agree to these Terms of Service or this Policy, you may not use the Services.
The General Data Protection Regulation (the “GDPR”), which became effective on May 25, 2018, creates consistent data protection rules across Europe. It applies to all companies that process data about individuals in the European Union. The GDPR imposes responsibilities on “data controllers” and “data processors.” A company is a “data controller” when it has the responsibility of determining why and how personal data is processed. A company is a “data processor” when it processes personal data on behalf of a data controller. While WP Super Host mostly operates as a data controller, there are some instances in which WP Super Host operates as a data processor, particularly when working with customers and other third parties. To the extent WP Super Host acts as a data processor, WP Super Host is committed to complying with the GDPR’s specific requirements for data processors and we will work with customers and to update any related privacy policies on other websites.
This Policy is designed to address only WP Super Host’s data practices with respect to activities conducted by WP Super Host on its own behalf or through the Website. For those activities, WP Super Host acts as a data controller and may appoint third parties to act as data processor on its behalf, such as Google Analytics, and as further set forth in Section IV herein. WP Super Host is committed to ensuring that it has appropriate terms in place with such partners so that both WP Super Host and the partners comply with their respective requirements under the GDPR.
Data controllers must have a legal basis to process your personal information. WP Super Host’s legal basis to process your information arises from WP Super Host’s need to use your information to provide you with the Services and customer support and to advance WP Super Host’s other legitimate interests (including operating the Website, conducting direct and indirect marketing, etc.), as discussed more fully in this Policy. WP Super Host also relies on your consent in some circumstances as the basis for processing your personal information.
III. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
While using the Site, we may ask you to provide us with certain personal information that can be used to contact or identify you in order to use features of the Site that are only available to registered users. We may also collect contact information so that you can place orders, request information and request support.
As described below, we may collect, store, and use several types of information from and about users of the Services, including the following, and any other personal information that you provide or send to us through the Website:
To create or update an account, you supply us with an email address, phone number, password, domain and/or other similar account details. You may also provide us with billing details, such as credit card information, banking information and/or billing address, in addition to anything you purchase, services you use, or transactions you make through the Website.
When you contact us, we may ask for information that allows us to validate the inquiry, request specific information related to the reason you have contacted us, or contact you upon resolution of your inquiry.
Like many site operators, we collect information that your browser sends whenever you visit the Site (“Log Data”). This Log Data may include information such as: your computer’s Internet Protocol (“IP”) address, browser type, browser version, the time and date of your visit, length of visit, the pages of our Site that you visit, the time you spend on those pages, referral source, website navigation paths, and other site usage statistics. We use this information to help personalize search results, diagnose problems with our services, and to administer the Site. This is not linked to any Personal Information, except to the extent necessary to prevent fraud or abuse on our system.
Information Collected By Our Customers
Our customers may collect personal data in connection with the service we provide to them. Our customers control the personal data they collect, and we will not use or disclose that personal data except as authorized or directed by the customer in the course of our provision of the services. If your personal data is controlled by one of our customers and you have concerns about the way that data is managed, please contact that customer directly.
Age Restriction. WP Super Host does not intend to use the Services to collect any information from children under age 18. By submitting any information through the Services, you represent and warrant that you are older than age 18. Further, WP Super Host does not knowingly collect personal information from children under age 13. If you are under age 13, you must ask your parent or guardian for permission to use the Services.
Note that before you disclose to WP Super Host the personal information of another person, you must obtain that person’s consent to both the disclosure and processing of that personal information in accordance with this Policy.
- INFORMATION COLLECTION
Collection of Submitted Information. WP Super Host may collect and store any information you submit or upload through the Services, whether through your submission of information through a form, purchase of a product, reporting of a problem, registering an account, or otherwise. This information may include, but is not limited to, your name, address, email address, telephone number, payment information, or any other information submitted by you or any user through the Services. We may collect records and copies of your correspondence (including email addresses), if you contact us.
Collection from Third Parties. WP Super Host may collect information about you from third parties, including from any account through which you log into, or otherwise interact with, WP Super Host (e.g., Facebook or Google). If applicable, WP Super Host may have access to certain information from your linked Google or Facebook account, including your public profile information, your email address, or other information possessed by those third parties. WP Super Host may aggregate any information about you collected from any source. WP Super Host is committed to ensuring that its third-party partners comply with the GDPR.
Passive Information Collection. WP Super Host may also collect passive information about your device, visit, or use of the Services, including, but not limited to, the date and time of your visit, the length of your visit, the specific webpages you visited, your IP address or other location data, the type of web browser and operating system used, the address of any website that directed you to the Services, and information about your mobile device used to access the Services (including phone number, operating system details, and any applicable unique identifiers for you or your device, including your devices’ Unique Device Identifier (UDID), any Apple or iOS identifiers (e.g., IDFA or an Advertising Identifier), any Google or Android identifiers (e.g., Android or Google Advertising ID), any Windows identifiers (e.g., Windows Advertising ID), or any other similar identifiers which identify you or your device). WP Super Host may collect and aggregate usage information related to your use of the Services.
Analytics Services. WP Super Host may, from time to time, use one or more analytics service providers, including, for example, Google, Facebook, or others. WP Super Host may use the following Google analytics features: AdWords, Remarketing, Google Display Network Impression Reporting, DoubleClick, and Google Analytics Demographics and Interest Reporting. We may combine information gathered from one or more of these services.
For more information about the Google analytics features used by WP Super Host, if applicable, click here (https://support.google.com/analytics/answer/2404395?hl=en&ref_topic=1631776&rd=1).
For information on how to see and change your Google Ad Settings, click here (https://support.google.com/ads/answer/2662856?hl=en).
For information on the use of the Google Analytics Opt-Out Browser Add-On, click here (https://tools.google.com/dlpage/gaoptout/). However, WP Super Host does not necessarily endorse this add-on and does not guarantee that using the add-on will be effective.
For more information on how Facebook Analytics may collect and use the information collected through WP Super Host’s use of the Facebook’s analytics and advertising services, if applicable, see the Facebook data use policy and related policies click here. (https://www.facebook.com/full_data_use_policy).
You have the right to instruct us not to track your behavior or sent you any targeted communications.
- HOW WE USE YOUR INFORMATION
WP Super Host may use the collected information or data described above, individually or in the aggregate, for any lawful purpose, including, but not limited to, such purposes as providing the Services, carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, providing you with customer support, notifying you about changes to our products, analyzing and tracking user activity on the Services for individual users or for groups of users, tracking and analyzing usage trends, personalizing the Services to better reflect your preferences, serving more relevant advertisements, to provide social media features to you, or enhancing your and other users’ use of the Services. All collected information may be linked to specific website users and may result in the tracking of the usage information for individual users.
WP Super Host may also use your submitted information to contact you, via regular mail, email, text message, telephone, or otherwise, regarding your account, the Services, your purchased services or products, or other relevant or promotional information or offers as determined by WP Super Host or its partners. By submitting your contact information to WP Super Host or WP Super Host’s partners, you consent to receiving such communications.
- DISCLOSURE OF YOUR INFORMATION
Except for the limitations expressly discussed herein, if any, WP Super Host may disclose, sell, or transfer any collected information to third parties for any lawful purpose in our sole discretion. We do not guarantee that your use of the Services will be anonymous.
Third-Party Services. If you log in to WP Super Host through a third-party service like Facebook or Google, then those third parties may have access to certain information about your use of WP Super Host. For more information on the type of information those third parties may collect about you, please review the privacy policies for those third parties.
Vendors. WP Super Host may use third-party companies, agents, or contractors to perform services on our behalf. For example, WP Super Host may partner with other companies to personalize our web pages, analyze our website or usage information, process payments or credit card transactions, fulfill or ship orders, collect debts, analyze or enhance the data collected by the Services (including user’s interaction with the Services), or otherwise assist WP Super Host in better serving the Services’ users. During the course of providing WP Super Host with these services, these third parties may have access to your personal and non-personal information in order to provide the services we requested from those third parties. All such third parties are prohibited from using your personal information except to provide these services to WP Super Host and they are required to maintain the confidentiality and security of your information. WP Super Host is committed to ensuring its partners comply with the GDPR.
Affiliates and Marketing. WP Super Host may disclose your collected information, including information about any purchases you make through the Services, to WP Super Host’s affiliated entities, employees, officers, and agents, as reasonably necessary for the purposes set forth in this Policy. WP Super Host may also disclose your information to third parties for marketing purposes. These affiliates and third parties may contact you via any method of contact you provide to WP Super Host.
Legal Compliance. WP Super Host also reserves the right to disclose personal information when we reasonably believe disclosure is required by law, if we reasonably believe disclosure is necessary to establish or exercise legal rights, or in situations involving potential threats to physical safety.
Merger or Acquisition. In the event that WP Super Host is acquired by or merged with a third-party, we reserve the right to sell or otherwise transfer any and all information we have collected from you as part of that transaction and such third-party will assume the rights and obligations with respect to that information as described in this Policy.
VII. THIRD-PARTY LINKS
The Services may contain links to websites not owned or controlled by WP Super Host. WP Super Host does not necessarily review or endorse the content of these linked websites. You should review the terms of service and privacy policies of all websites you visit.
VIII. YOUR RIGHTS
At any time, you may instruct WP Super Host to: (1) provide you with any personal information WP Super Host holds about you, subject to verification of your identity through the supply of appropriate evidence and subject to the limitation that WP Super Host may withhold personal information that you request to the extent permitted by law; (2) provide you with information regarding WP Super Host’s legal basis for collecting, processing, using, and/or sharing your personal information; (3) delete, correct, or update your personal information, subject to verification of your identity through the supply of appropriate evidence; (4) refrain from using or processing your personal information; (5) refrain from tracking your behavior and/or sending you any targeted communications; and (6) refrain from sending you any communications.
If your request falls within any of the categories listed above, we advise that you contact WP Super Host by emailing email@example.com and describe the nature of your request.
We use commercially reasonable efforts to protect the information we collect on the Services. Unfortunately, however, no security system can be guaranteed to be 100% effective. Accordingly, we cannot and do not guarantee the security of your personal information and cannot assume liability for improper access to it. Do not submit confidential information through the Services.
You are responsible for restricting access to your computer or mobile device through which you access the Services. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to our Services. By using the Services, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of these Services.
- DATA RETENTION
WP Super Host may retain the personal and non-personal information or other collected data, individually or in the aggregate, as described above, and such information shall not be kept for longer than is necessary for that purpose or those purposes, and in no event shall such information be kept for more than a reasonable period of time. However, WP Super Host will retain personal information beyond this time period to the extent it is required to do so by law or to the extent reasonably necessary to defend its rights or property. However, WP Super Host does not guarantee that any information will continue to be available after such deletion or cessation.
When your account is terminated (either voluntarily or involuntarily) all of your Personal Information is deleted and/or anonymized. However, deactivation of your account does not mean your Personal Information has been deleted from our database entirely. We may keep your Personal Information for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- VIEWING AND UPDATING INFORMATION
You are responsible for updating and maintaining the accuracy of your personal information that you provide to or through the Services. If you believe you have submitted inaccurate information through the Services and would like WP Super Host to change such information, please contact WP Super Host at the address below.
XII. CONTACT INFORMATION
To ask questions or comment about this Policy and our privacy practices, contact us at firstname.lastname@example.org.